All orders are shipped via UPS. Rates are determined by order weight and shipment destination, and can be calculated on our site using the UPS automatic shipping calculator. Augustinaboutiques.com ships within the USA and Canada.
Please note shipments to USA: brokerage and duty fees will be incurred by the recipient. UPS will contact the customer directly to confirm preferred method of payment for these charges.
Augustinaboutiques.com does not ship multiple addresses per order, ship to p.o. boxes, or apo/fpo addresses.
Shipping times may vary due to availability of merchandise. Orders are not delivered on the weekends or on National or Federal Holidays.
For any orders outside of the USA or Canada please contact us via email (email@example.com) and we will do our best to accommodate your request.
Once the product has been shipped, you will receive a UPS tracking number via email, which you can then use to track your order.
Augustinaboutiques.com must authorize all returns. Please send a return request to firstname.lastname@example.org with order number and specific items requesting to be returned. On approval, a merchandise return form and RA# will be emailed for inclusion with return merchandise along with the address to which the product is to be returned.
All return requests must be made within 14 days of receipt. Merchandise must be returned with all original tags attached, unwashed, and unaltered. All sale items are final sale. Upon receipt of returned merchandise, Augustinaboutiques.com has the right to deny credits if the goods do not meet the return policy requirements.
All articles that belong to the same order must be returned to us at the same time in one single shipment. Pack and securely seal the merchandise, in the original package if possible and mark your RA# on the outside of the box. Send pre-paid and insured to:
Attn: Returns - Augustina Boutiques Ltd,
3-138 Cumberland Street, Old York Lane No. 5
Toronto, ON M5R 1A6.
Augustinaboutiques.com will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery.
When your return is received, we will credit the same credit card to which the original purchase was made. We will process your return as soon as possible but please allow up to 2 weeks for your refund to be processed and up to 2 billing cycles for the return to appear on your credit card statement.